Ticket Forwarding & Upgrades

Ticket Forward – can be used when an Adult is forwarding to another Adult, or when a supporter who pays a concession price is forwarding to another supporter who qualifies for the same concession price.

For example, if an individual is an Adult and cannot attend a game but wishes to forward their Season Ticket for a respective game to another Adult, they can do so, providing that the recipient has a Yellows Account with us and is in the Season Ticket Holder's network. This way, they don’t have to hand the recipient any physical ticket, the recipient obtains the booking history from the game, and we know who is in the Stadium for Safety and Security purposes.

Ticket Upgrade – provides a legitimate way of upgrading a concession-priced ticket to another price category and should be used when a supporter who pays a concession price is forwarding to an Adult or someone who qualifies for a different concession price. 

For example, if the supporter is an Under 13 and cannot attend a game but wishes to forward and upgrade their Season Ticket for a respective game to an Adult, they can do so, providing that the recipient has a Yellows Account with us and is in the Season Ticket Holder's network. This way, again, they don’t have to hand them the physical ticket, the recipient obtains the booking history from the game, and we know who is in the Stadium for Safety and Security purposes.

As well as this, Ticket Forwarding & Ticket Upgrades avoids the need for supporters to phone or come to the Ticket Office for any upgrades or to request digital tickets to be issued to send to others.

Ticket Forwarding & Ticket Upgrades are only available to 2024/25 Season Ticket Holders. However, tickets can be received by anyone, as long as the recipient has a Yellows Account and is in the Season Ticket Holders' network. 

Ticket Upgrades will be online only for 2024/25. Whilst we will not be facilitating Ticket Upgrades over the phone or in person at the Ticket Office in the same way we have done in recent years, we will be able to assist supporters with how to process upgrades online. It is the supporters’ responsibility to ensure they upgrade and forward to any intended recipient, as per our T&Cs.

Like with the Ticket Exchange, only once General Admission ticket availability becomes limited for any respective game will the Ticket Forwarding / Ticket Upgrades functionality appear for supporters.

The deadline is four hours before kick-off for each home league fixture. After this, the functionality will be turned off and there will be no Ticket Upgrades online. 

Supporters can find full walkthrough guides below. Alternatively, you can email ticketoffice@oufc.co.uk where further assistance will be provided if required.

Ticket Forwarding Guide HERE...

Ticket Upgrades Guide HERE...

Yes, however, if a Disabled Season Ticket Holder forwards or upgrades their ticket, they then need to either email us at ticketoffice@oufc.co.uk or call us at 01865 337533. 

Please be advised that the Disabled Personal Assistant Season Ticket only comes into play should the Disabled Season Ticket Holder be attending the relevant fixture.

The Ticket Forwarding / Ticket Upgrades functionality can only be used for EFL Sky Bet Championship home fixtures. 

The option to forward/upgrade your seat will only be made available once General Admission ticket availability becomes limited.

The club will communicate any home league fixture where the Ticket Forwarding / Ticket Upgrade is available.

The cost varies depending on the area and concession upgrading from, but the cost is the difference between the relevant match ticket concessionary rate, and the relevant price class of the upgrade recipient.

For example, if an Over 65 wishes to upgrade to an Adult, then the cost would be the difference between the match ticket price of an Over 65 ticket and an Adult ticket.

The cost wouldn’t be the difference between the Over 65 pro-rata Season Ticket rate and an Adult rate. 

Only supporters with a Yellows Account can receive any Forwarded / Upgraded ticket. Supporters can Forward / Upgrade to anyone within their ticketing network, or they can search for any intended recipient during the process.

See our Adding Supporters To Network Guide HERE...

Like with the Ticket Exchange scheme, there are no additional admin fees for using this service.

Yes, providing the relevant settings have been selected when setting up your ticketing Network. You can find a full guide on the ticketing Network HERE. Season Ticket Holders are advised to only give such permissions to individuals they know and trust.

Once any ticket has been Forwarded / Upgraded, and the recipient has accepted the ticket, the Club cannot do anything to rescind this ticket from the recipient.

Season Ticket Holders are advised to only Forward / Upgrade any tickets to Friends and Family members that they know and trust.

Please be advised that no refunds can be issued for any upgraded ticket.

Yes, they can decline the ticket and then the ticket will be added back onto the Season Ticket Holders account to either use or Forward / Upgrade for another individual.

However, as per the above, if any ticket has been accepted, the Club cannot assist with then reverting this ticket back onto the Season Ticket Holders account irrespective of the circumstances.

The recipient will have the option to accept the ticket up until four hours prior to kick-off, unless the Season Ticket Holder decides to withdraw the ticket first.

Please advise them to email reply@oufc.co.uk, where assistance will be provided. 

The upgrade amount must be paid for by the recipient upon accepting the forwarded ticket via their account.

They will receive the ticket as a Digital / Print at Home ticket, sent to the email address registered against their account.

First, ensure that they have signed into their Yellows Account and accepted the forwarded ticket, or accepted and paid the relevant amount for the upgraded ticket.

If they have done this but have still not yet received the ticket, please advise them to check their junk/spam email folders, as well as the email address on their eTicketing account. If they require any further assistance, they can email ticketoffice@oufc.co.uk.

If they’re unable to see a ticket to accept on their account, please email ticketoffice@oufc.co.uk where assistance will be provided.

Yes, they will receive the booking history. 

No. Season Ticket Holders are encouraged to use this functionality to best ensure The Kassam Stadium is full on a matchday, whilst also ensuring that the recipient obtains the booking history.

In the event of the ticket not being accepted, your Season Ticket will remain valid for the game.

Supporters must have a Yellows Account in order to use Ticket Forwarding & Upgrades.

Supporters can find T&Cs HERE...

Please email ticketoffice@oufc.co.uk with any query, or should you require any assistance.