OUTV FREQUENTLY ASKED QUESTIONS
Oxford United can confirm that OUTV will be your new home for live video and audio streaming for the 2024/25 season.
Following the launch of the Club’s new website, oufc.co.uk, the previous EFL iFollow service has now been replaced by OUTV.
OUTV will be the place for most supporters living outside of the UK & Ireland to watch Oxford United Men’s First Team games LIVE. *
Due to a new five-year domestic rights deal between the EFL and Sky Sports, video streaming of matches will not be permitted on OUTV in the UK, Isle of Man, Guernsey, Jersey and the Republic of Ireland. All matches will still be available to follow with live audio commentary courtesy of BBC Radio Oxford.
Packages are offered on a monthly or seasonal basis, with individual match passes also available to purchase on a game-by-game basis.
For international supporters, there are a number of countries that have the rights to EFL fixtures. If a game is chosen to be shown live in that nation with the host broadcaster, OUT V will NOT be available for live stream video.
Please note, supporters buying monthly or yearly passes do so at the risk that games may not be shown through OUTV should your host broadcast be showing the game live and exclusive.
There are also a number of other markets where games can not be shown at any time, detailed below.
Supporters are encouraged to log into their Yellows Account on the club's website homepage prior to accessing the subscription package options. This will make for a smoother buying process.
For any issues or queries regarding OUTV, please contact oxfordunitedsupport@streamamg.com**
*Certain countries have their own deals with the EFL which will restrict OUFC supporters from viewing matches. Please check to see if your country has the ability to show games.
**Please note, these emails are managed by StreamAMG, not the club.
FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
WHAT DOES OUTV OFFER?
From the 2024/25 season, Oxford United have moved from iFollow to the OUTV platform. There will be changes to the availability of streaming matches due to the new broadcast.
Supporters in the UK, Isle of Man, Jersey, Guernsey & Ireland: No games will be available to watch live on the OUTV platform. Sky Sports + will allow supporters to watch games selected for live coverage, with those not on the platform sitting behind the 3pm blackout. Supporters can purchase game-by-game, monthly, and seasonal passes for audio commentary.
Supporters overseas: Games will still be streamed live on video via the OUTV platform if not selected for live broadcast in your country. Supporters can purchase game-by-game, monthly, and seasonal passes for video streaming of selected matches and audio commentary of all games.
HOW MUCH DOES OUTV COST?
The following is a breakdown of the subscription packages and their costs:
International:
- Seasonal Pass: £180
- Monthly Pass: £25
- One Game Pass: £10
UK & Ireland:
- Seasonal Pass: £45
- Monthly Pass: £4.50
- One Game Pass (Audio only): £2.50
DOES THIS MEAN I NEED A NEW ACCOUNT AND HOW DO I SUBSCRIBE?
As Oxford United are no longer associated with iFollow, you will need to log into your Yellows Account to purchase OUTV subscription products. If you do not have a Yellows Account, you can create a free one today.
You can do that HERE...
WILL MY SUBSCRIPTIONS AUTOMATICALLY RENEW?
Seasonal subscriptions will not automatically renew and will expire on the date stated when you sign up. Monthly passes will automatically renew unless cancelled. Individual game packages will expire after the purchased game as they are one-off payments.
WHAT GAMES CAN I WATCH?
International fans: You can watch live EFL games if you are outside of the UK & Ireland, Guernsey, Jersey and the Isle of Man unless games are selected by international broadcasters. If a match is selected for broadcast in your country, OUTV will only be available for audio streaming. If areas do not have a broadcast agreement, all games will be available to video stream.
UK fans: Due to the new Sky Sports deal with the EFL, live video streaming is no longer available. However, audio commentary is available worldwide for all fixtures, including the Carabao Cup and Emirates FA Cup.
HOW TO WATCH OR LISTEN TO GAMES?
Log in to your account and purchase your match pass or subscription from our Subscriptions page on OUTV. Once purchased, head to our Live page and select the Watch Now or Listen Now button.
The live feed will become available 30 minutes before kick-off.
Subtitled feeds are also available and please note that audio-only coverage may not become available until closer to kick-off.
WILL I NEED A SUBSCRIPTION FOR ALL CLUB CONTENT?
No. OUTV will still provide a free video service for all exclusive content, highlights and interviews. This content will also be available on the Club’s social media accounts.
WHICH PAYMENT METHODS CAN I USE TO BUY A PASS/SUBSCRIPTION?
The following payment methods can be used to purchase a pass/subscription:
- Google Pay
- Apple Pay
- Visa
- Mastercard
- American Express
WHAT DOES THIS MEAN FOR THE QUALITY OF THE PRODUCTION?
Fans will see an increased camera setup at the Kassam in the 2024/25 season, moving to a six-camera coverage, up from four last season.
WILL LIVE AUDIO COMMENTARY BE AVAILABLE FOR ALL GAMES?
Every Oxford United Sky Bet Championship fixture will be available to listen to on live audio commentary from the team at BBC Radio Oxford no matter your location. For those outside of Oxfordshire, this will be the only way you can listen to Oxford United fixtures.
HOW CAN FANS STREAM SELECTED BROADCASTED FIXTURES IN THE UK?
Matches will be broadcast live on Sky Sports channels or the new Sky Sports+ platform. This will see up to 100 live events streamed at once. Non-Sky subscribers can purchase a NOW Sports Day or Month Membership to access the Sky Sports+ streams and on-demand content.
WHAT HAPPENS IF NO GAMES ARE SHOWN IN MY SUBSCRIPTION PERIOD?
If you are on a monthly package, it is an accepted risk that some months will have more live fixtures than others, so no refund will be given in those cases. While we realise this will be frustrating, we do not increase costs in months that have lots of games and this is an accepted risk.
DOES THIS NEW DEAL INCLUDE CARABAO CUP?
All Carabao Cup fixtures will be shown live on Sky Sports channels.
WILL FA CUP FIXTURES BE LIVESTREAMED?
No. The Club cannot provide live video streaming of FA Cup games in any country.
WHEN WILL NOTICE BE GIVEN FOR GAMES BEING MOVED FOR BROADCAST?
The new deal commits to providing longer notice periods for when games will be moved for TV selections. The notice periods are as follows:
Selections for all matches up until the FA Cup third round (January 2025) have been made.
By November 1, selections for matches to be played between the end of the third round of the FA Cup and the first weekend of March will be made.
Selections for matches scheduled after the first weekend in Match will be made on a four-week rolling basis starting from February 1.
WHY ARE ALL GAMES AVAILABLE IN ‘DARK MARKET’ REGIONS BUT NOT TO ALL INTERNATIONAL FANS?
Again, this is due to EFL broadcast regulations.
There are countries that at this time do not have any broadcasting rights agreed with the EFL. The EFL regard these as 'Dark Markets'. Therefore, if you live in one of the countries below and purchase our seasonal international pass, you can currently watch ALL of Oxford United's Championship clashes on our live stream.
Please note that this list can change at any time, but currently, the ‘Dark Market’ countries are: Afghanistan, Albania, American Samoa, Bangladesh, Belize, Bermuda, Bhutan, British Virgin Islands, Brunei, Cambodia, China, Christmas Island, Cocos Islands, Cook Islands, Cuba, Cyprus, East Timor, Faroe Islands, Federated States of Micronesia, Fiji, Gibraltar, Guam, Hong Kong, Japan, Kiribati, Laos, Liechtenstein, Luxembourg, Malaysia, Maldives, Malta, Marshall Islands, Mongolia, Myanmar, Nauru, Nepal, Netherlands, New Caledonia, Niue, Norfolk Islands, North Korea, Northern Mariana Islands, Northern Mariana Islands, Pakistan, Palau, Papua New Guinea, Philippines, Pitcairn Islands, Puerto Rico, Romania, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, St Helena, Ascension & Tristan da Cunha, St Kitts & Nevis, St Vincent & the Grenadines, Taiwan, Thailand, Tokelau, Tonga, Tuvalu, Ukraine, US Virgin Islands, Vanuatu.
However, other international regions do have broadcasting agreements in place with the EFL and, should the EFL’s respective broadcast partners in those areas select a game for live TV coverage then we are unable to make our live stream for that fixture in that region. It is the same principle as that in the UK and Ireland where games selected for live broadcast by Sky Sports – the EFL’s domestic broadcast rightsholder – are not allowed to be streamed to domestic audiences under the terms of the agreement between the EFL and Sky Sports.
I’VE FORGOTTEN MY USERNAME/PASSWORD
If you’ve forgotten your username and/or password, then please click on the relevant links on the login screen.
You can access this page HERE...
For enquiries that are ONLY subject to account login details, please email reply@oufc.co.uk. Please note, this email address is used for a number of Oxford United enquiries and we will do our best to reply to you as quickly as possible.
For all other enquiries please contact oxfordunitedsupport@streamamg.com.
HOW DO I UPDATE MY PAYMENT DETAILS OR CANCEL MY SUBSCRIPTION?
You can manage your subscription, including updating card details or cancelling, by logging into your Yellows Account, visiting 'Subscription Packages' under the OUTV dropdown, then by selecting ‘Manage Subscriptions'.
I HAVE AN ISSUE WITH MY ACCOUNT OR MY SUBSCRIPTIONS. WHAT DO I DO?
Please contact StreamAMG at oxfordunitedsupport@streamamg.com, who will do their best to rectify your issue as quickly as possible.
I HAVE PAID BUT I AM UNABLE TO SEE SOME FEATURES. WHAT DO I DO?
Ensure you are logged in to your Yellows Account where you purchased your subscription package. You can do this HERE...
Clearing your internet browsing data (cookies and cache) can often solve problems.
A live stream will go live 30 minutes before the start of a game, and can be found under the 'Watch Live' section of OUTV HERE...
If you still have issues, please contact StreamAMG via oxfordunitedsupport@streamamg.com.