Oxford United are recruiting to create a team of volunteer Matchday Supporter Liaison Officers (MSLOs) to assist the Club’s Supporter Liaison Officer on home matchdays with improving the experience for supporters.
The role of a MSLO is to be the first point of contact for supporters and fan groups on matchdays regarding queries, issues and feedback. We aim to ensure that all visitors to the Kassam Stadium have a memorable experience, and successful candidates will play a key role in delivering best-in-class service.
Reporting to the Supporter Liaison Officer (SLO), MSLOs will provide help, guidance and answers to supporter enquiries in the build up to kick-off, as well as taking feedback and suggestions during the game and post-match. MSLOs will act as advocates for both Oxford United and supporters, be a friendly face to welcome people to the Kassam Stadium and will liaise and feed back to the Supporter Liaison Officer to ensure all supporter issues are resolved. They will always act in a professional, courteous and positive manner.
The role is different to that of stewards, with a focus on liaising with supporters directly.
A full job description can be found HERE...
How To Apply:
Please read the job description and ensure that you meet the requirements of the role.
Please send a Covering Letter via email to SLO@oufc.co.uk setting out your experience and why you would like to be a Matchday Supporter Liaison Officer, and a CV highlighting any relevant qualifications.
References will be required prior to commencing the role. Shortlisted candidates will be contacted for interview.
Incomplete applications and those which do not meet the essential requirements of the role will not be considered.
